{"success":true,"data":{"slug":"refund-policy","title":"Refund Policy","updatedAt":"2026-03-11T07:27:58.459Z","metadata":{"pageType":"legal","documentTitle":"Xelta Refund Policy","lastUpdated":"March 11, 2026","effectiveDate":"March 11, 2026"},"sections":[{"number":1,"title":"General Policy","content":"At Xelta, we strive to provide excellent service. Please review our refund policy regarding credit purchases and subscriptions."},{"number":2,"title":"Credit Purchases","subsections":[{"number":"2.1","title":"Non-Refundable Credits","content":"Credits purchased on the Xelta platform are generally non-refundable. Once credits are purchased and added to your account, they cannot be refunded or exchanged for cash."},{"number":"2.2","title":"Credit Expiration","content":"Standard credits expire 365 days from the date of purchase. Free or promotional credits expire in 90 days. Expired credits cannot be refunded or restored."},{"number":"2.3","title":"Exceptions","content":"Refunds may be considered in the following exceptional circumstances:","bullets":["Technical issues preventing service access","Duplicate charges or billing errors","Service outages affecting credit usage","As required by applicable consumer protection laws"]}]},{"number":3,"title":"Regional Refund Rights","content":"Users in certain jurisdictions may be entitled to statutory refund rights:","subsections":[{"title":"European Union / United Kingdom","content":"Under the EU Consumer Rights Directive and UK Consumer Rights Act 2015, you may have a 14-day right of withdrawal from digital service subscriptions, which may not apply once the service has commenced with your explicit consent."},{"title":"United Arab Emirates","content":"Applicable refund protections under UAE Consumer Protection Law No. 15 of 2020 apply."},{"title":"United States","content":"Applicable state consumer protection laws will be honored."}]},{"number":4,"title":"Subscription Cancellations","content":"You may cancel your subscription at any time. Upon cancellation:","bullets":["You will retain access until the end of your current billing period","No refund will be provided for the remaining period","Unused credits associated with the subscription will expire","You can reactivate your subscription at any time"]},{"number":5,"title":"Refund Request Process","content":"To request a refund under exceptional circumstances:","bullets":["Contact our support team at support@xelta.ai","Provide your account details and transaction information","Explain the reason for your refund request","Include any relevant documentation or evidence"],"additionalContent":"Refund requests are reviewed on a case-by-case basis and typically processed within 5-10 business days."},{"number":6,"title":"Chargebacks","content":"Initiating a chargeback without first contacting us may result in immediate account suspension. We encourage you to contact our support team to resolve any billing disputes before pursuing a chargeback."},{"number":7,"title":"Contact Us","content":"For refund inquiries or questions about this policy:","contactInfo":[{"label":"Email","value":"support@xelta.ai"},{"label":"Website","value":"www.xelta.ai"}]}]}}